Jindal Intellicom - New Delhi
Jindal Intellicom is one of India's leading IT outsourcing company providing high-quality, cost-effective solutions and business process solutions. Jindal Intellicom is an integrated Information Technology & Business Process Outsourcing Company providing high-quality and cost-effective customer management and business process solutions.
Intellicom is part of the Jindal Organization, one of India's largest business houses. Operating globally for over 40 years, the Jindal Organization is India's largest steel manufacturer with an employee base of over 75,000 people, and with annual revenue of over US$ 20 Billion with seven steel plants in India and three steel mills in the US. Besides steel manufacturing, our group companies include travel, network infrastructure, electronic switchgear, power generation and various consulting companies to name but a few.
The Jindal name is synonymous with quality and reliability. In India and SE Asia, the name Jindal has the same recognition that IBM, XEROX, US Steel, Ford, GM, and many others have in North America. In fact one of the US' largest steel facilities located just south of Houston, Texas is part of the Jindal Organization. Jindal has been part of the US economy for many years.
The Jindal Organization has decades of experience in handling Customer Care, Technical Support, Customer Acquisition, Risk Management, and Back Room Support Functions. In 1999 Jindal decided to offer their decades of experience in these areas to other companies and thus Intellicom Contact Centers was created.
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Business Operation Hours
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Monday
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9:00 AM to 5:00 PM
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Tuesday
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9:00 AM to
5:00 PM
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Wednesday
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9:00 AM to 5:00 PM
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Thursday
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9:00 AM to 5:00 PM
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Friday
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9:00 AM to 5:00 PM
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Saturday
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Closed
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Sunday
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Closed
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Additional Information
Intellicom handles programs of all size from single items to entire catalogs and process over 3 Million order calls per annum currently. Credit card processing is available and can be facilitated online or via batch processing.
Service levels - We understand that each call contributes to our clients' top line and adhere to some very strict service level agreements & have invested in an infrastructure to ensure compliance.
Paper & Fax orders - Intellicom has developed a customized application to process paper & fax orders and export order entry into client applications.Remote Connectivity - We have the ability to connect into our clients' applications including legacy main-frame based systems. Intellicom IT Group has also delivered customized data capture software fitted to a client's specifications.
Product and Services
Outsourcing companies, IT consulting, business process outsourcing, customer support services, tech support, software services Intellicom provides Customer Care and Support Services through multiple channels and across industries. Voice-enabled customer care, online transaction support, and help desk services are among our suite of Customer-Focused Programs that help our clients enhance their customer experience.
Service Offerings: Account Maintenance Query Management Transaction Support & Payment Processing Customer Retention Refunds Payment / Billing Related Logistics – Where Is My Order Warranty / Replacement Support Technical Support
Intellicom also supports self-service mechanisms. We have integrated a comprehensive IVR platform and can deliver complex applications to front-end any customer care application.
Debt collections is a key focus area for Intellicom. We work with various lending institutions, debt buyers and premier collection agencies in the US to service the consumer debt collections market. We recover debt in various stages of delinquency including 1st Party, Pre-Charge off, Primary, Mid-Primary, Secondary, Tertiary, Quaternary & Quints and work on products ranging from Bankcards, Retail Charge Cards, Signature and Personal Cards to Lines of Credit, Auto Loans and Telecom.
Intellicom's debt collection operations have already figured in top debt collection rankings published by some clients. Our partnerships with various leading collection agencies have given us the opportunity to offer the best collection practices in the US worked out of India thus providing a mix of proven processes, scalability and efficiency.
Languages Spoken
English
Payment Options
Visa,Master Card,Cash,Check
