Call Center Optimization Group - Frisco
Call Center Optimization Group offers a full suite of call center services with RESULTS you can count in. Nationwide - Worldwide. Whether you need an interim Operations Leader, have problems with staff attrition, are engaged in a large scale "turn around" effort or just need help improving any area of your contact center; the CCOG team is ready to help. We are a passionate and positive group, who live to help YOU succeed. At CCOG.
we have the experience, talent, and the tools to take your operation to the next level. We'll listen to your goals, methodically assess the situation, collaborate with you and your team to create a plan; Then passionately work to achieve your goals. The Call Center Optimization Group is here to support you! Call us at (888) 650-5880.
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Business Operation Hours
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Monday
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12:00 AM to 12:00 AM
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Tuesday
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12:00 AM to
12:00 AM
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Wednesday
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12:00 AM to 12:00 AM
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Thursday
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12:00 AM to 12:00 AM
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Friday
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12:00 AM to 12:00 AM
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Saturday
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12:00 AM to 12:00 AM
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Sunday
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12:00 AM to 12:00 AM
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Additional Information
You'd be surprised how many contact centers don't have effective workforce management practices. Effective Workforce Management is the real time monitoring of business needs and smart deployment of resources to effectively service your customer base. It takes the right tools, engaged people, creativity and leadership to get this function right.
As the leader of a contact center, a good Workforce Manager can be your most important partner. At CCOG, we can work to establish effective workforce methodologies and tools as well as help you find and hire the perfect workforce partner that will help you succeed.
Do you have a domestic site going now but are thinking about ways to reduce costs. Not sure if you should even think about outsourcing you calls? Work through the strategy with CCOG. Let’s talk about it. Sometimes, it may not make sense to outsource your operation.
Other times, outsourcing and offshoring will make perfect sense.. If you do decide to take that step, the team at CCOG can help you execute this strategy. We'll help you devise a strategy for outsourcing, conduct the RFP process to find a vendor, be there with you for contract negotiations, as well as work to project manage and implement the solution.
Product and Services
BPO, Outsourcing, Training, Process Improvement, Call Center, Staffing solutions As a Call Center VP or Director, how many times have you lost a Director, Manager or Supervisor and it seems like it takes “forever’ to find their replacement. The problem here is, the existing team is still out there and needs guidance, coaching and direction to keep their performance up. One of CCOG’s specialties is helping you fill these positions on an interim basis; giving you the time to conduct a high quality search for the perfect candidate. Think of CCOG as your “bench strength”.
Whether you just need an extra pair of hands to interview candidates OR need real strategies to improve your center’s hiring and staffing results; CCOG can definitely help. Our consultants have years of experience interviewing and onboarding the right candidates into an organization. We know what questions to ask that really get to the heart of the type of employee a contact center needs. We also have hiring strategies that will help reduce employee attrition. Hiring the right people is one of THE most important responsibilities a call center leader has. Let CCOG be there to support you in this important area.
Contact center organizations are always ripe for process improvement. Our optimization team are experts at quickly coming into an operation and identifying these opportunities for improvement. Whether they are low hanging fruit or the harder to find improvement opportunities, we'll find them and work with your team to aggressively go after those improvements.
Languages Spoken
English
Payment Options
Visa,Master Card,Cash,Check
