@Liveconx - Cornwall
Established in 1983, @liveconx is leading the transformation of conventional call center business into full, multi-channel “Contact Response Solution Center” offerings — providing important, value-added services for all the communications channels organizations use to engage with their customers, markets, suppliers and partners. Quality Service and Customer Satisfaction - It’s a simple truth – average customer turnover in the call center business is pretty significant.
That’s why we’re extremely proud that over two-thirds of our clients have been our customers for over 7 years! Our commitment to quality customer service and satisfaction is further reflected in being the only contact center awarded the Canadian Call Management Association’s (CAM-X) “Award of Excellence” for 21 consecutive years. @liveconx is also a multi-time recipient of the Consumers’ Choice award for call centers. @liveconx operates its primary contact response solution center in Cornwall, Ontario.
Equipped with fully redundant systems, its own power generation backup capability and resilient multi-channel communications, the center can operate 24/7 without interruption – a capability that extends disaster recovery benefits to our customers. Satellite operation centers are located in Brockville and Ottawa. From these three sites @liveconx efficiently and effectively serves the Canadian and U.S. markets.
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Business Operation Hours
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Monday
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9:00 AM to 5:00 PM
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Tuesday
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9:00 AM to
5:00 PM
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Wednesday
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9:00 AM to 5:00 PM
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Thursday
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9:00 AM to 5:00 PM
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Friday
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9:00 AM to 5:00 PM
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Saturday
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9:00 AM to 5:00 PM
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Sunday
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9:00 AM to 5:00 PM
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Additional Information
Live chat is now one of the most highly preferred channels among customers who wish to communicate with the businesses they support. In the same way that phone answering services require skilled customer service representatives, live chat services also call for properly trained agents who can meet the needs of your customers through this 21st century medium.
That’s why live chat management services are no longer optional in your contact centre today. While it’s not always feasible for every organization to have a team of trained customer service experts ready to provide live chat services at a moment’s notice, @liveconx believes that solutions are always available for businesses that need support. We pride ourselves on providing live chat outsourcing options that can benefit your business.
As experienced providers of live chat services, the members of our team are highly skilled in the areas of problem management and customer support, and how they translate to live chat. Live chat management services differ from phone answering services in some important ways, and our live chat outsourcing team is specially trained to handle customer issues online efficiently and quickly. With our chat support structure in place, you can be assured that your customer’s complaints will be handled in ways that leave them eager to continue doing business with you further.
With @liveconx as your provider of live chat management services, we treat your brand and service like our own. It is our culture to immerse ourselves in yours, providing a seamless extension to your organization. We communicate what you ask and expect from a multi-award winning customer care provider to your customers and clients through experienced bilingual representatives trained and ready to handle from simple to complex customer interactions positively, effectively and within your guidelines.
Product and Services
Outbound call centre service can be one of the most difficult aspects of call centre management. If your business relies on outbound calls, it’s critical that your customer service representatives have a clear understanding of how to manage outbound call centre service in a way that benefits both your clients and your company.
That’s why so many outbound call centre companies call upon the services of @liveconx. Our skilled agents understand why outbound calls matter and how to make them work for you. Through outbound call centre outsourcing to a third-party provider of customer care professionals, you can raise your profits and better the reputation of your company.
When we provide outbound call centre service, our agents make sure to call during sociable hours, to track and record customer preferences, and to contact clients when and where they are most likely to be receptive. By putting your customers’ needs first, we leverage customer care solutions that help your business as well as your clients.
With @liveconx as your vendor, we treat your brand and service like our own. It is our culture to immerse ourselves in yours, providing a seamless extension to your organization. We communicate what you ask and expect from a multi-award winning customer care provider to your customers and clients through experienced bilingual representatives trained and ready to handle from simple to complex customer interactions positively, effectively and within your guidelines.
Languages Spoken
English
Payment Options
Visa,Master Card,Cash,Check
